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Find the next gain in your client growth system.

Score 8 parts of how you win and keep customers. Your profile fills in as you answer, then shows your stage and the best place to start.

Score
0/40
0 of 8 answered
Stage shows at 8 of 8

Your growth profile

Before- / 15

During- / 15

After- / 10

What the 1-5 scores mean

Choose how consistently each statement is true today. A 1 means no reliable system exists. A 5 means the system works consistently.

  1. 1Absent
  2. 2Patchy
  3. 3Working
  4. 4Reliable
  5. 5Excellent

This diagnostic adapts Dean Jackson's eight Profit Activators framework.

Before the sale

How the right people find you and decide to get in touch.

1 of 8Target market selection

Your ideal customer can tell within 5 seconds that you are for them.

Weak:
You try to appeal to everyone, so no one feels it is for them.
Strong:
One clear type of customer, described in their own words, with proof.
2 of 8Direct response offer

People who are interested get a useful reason to contact you today, not “someday”.

Weak:
The only next step is “contact us” or “get a quote”.
Strong:
A specific free check, guide, demo or starter offer.
3 of 8Educate and motivate

After someone shows interest, they get helpful information and a clear next step.

Weak:
You publish content, but nobody follows up with interested people.
Strong:
Your follow-up answers common doubts and leads people to buy.

During the sale

How you turn interest into a customer, deliver the first result, and support them after payment.

4 of 8Unique service offer

Your first offer feels easy and low-risk to say yes to, and different from a plain quote.

Weak:
People must call or meet you before they understand what they get.
Strong:
A named offer with a clear scope, timeline, result and price or next step.
5 of 8Client experience

New customers know what happens next, from first contact to first result.

Weak:
The work gets done, but customers are unsure what happens when.
Strong:
A planned welcome, regular updates and clear milestones.
6 of 8After-sale service

You keep helping customers after they pay, not only before.

Weak:
Contact stops once the customer has paid or the job is done.
Strong:
Planned check-ins and support after the sale.

After the sale

How customers come back and bring others with them.

7 of 8Lifetime relationships

Past customers hear from you with good reasons to buy again.

Weak:
No planned contact after the first purchase.
Strong:
A customer list, a sense of what each customer needs next, and a contact calendar.
8 of 8Orchestrated referrals

Happy customers know who to refer to you and have an easy way to do it.

Weak:
Referrals happen by luck, and nobody tracks them.
Strong:
A planned referral ask at the right moment, with tracking.

Your reading

Answer all 8 questions to see your stage and the best place to start. 8 to go.